Privacy Policy

Here's what we actually do with your info - nothing shady, promise:

• Service Your Vehicle: Obviously. We use it to schedule appointments, order the right parts, and make sure we're working on YOUR specific car with its unique needs.
• Communicate: Send you updates about your service, remind you about maintenance intervals, answer questions. We might text or email you when your car's ready or if we find something that needs attention.
• Billing: Process payments, send invoices, handle warranties. Can't run a shop without getting paid, but we keep this secure and straightforward.
• Improve Our Services: Track what services are popular, what issues come up frequently, how we can get better at what we do.
• Legal Stuff: Sometimes we gotta keep records for warranty claims, insurance purposes, or regulatory compliance. It's part of running a legit business in Canada.
• Marketing (Optional): We might send you info about specials or new services, but only if you're cool with it. You can opt out anytime - no hard feelings.

Bottom line: we use your info to provide excellent service and run our shop properly. That's it.

We're not selling your data to random companies. But there are a few situations where we share info:

• Parts Suppliers: Sometimes we need to share vehicle details with OEM suppliers or specialty parts dealers to get the exact components for your restoration or repair.
• Payment Processors: Your payment info goes through secure third-party processors. They handle the transaction securely and we never see your full card details.
• Service Partners: If we need specialized machining, powder coating, or other services we don't do in-house, we might share relevant vehicle info with trusted partners.
• Insurance Companies: Only when you're making a claim and we need to provide documentation or estimates. We'll always let you know first.
• Legal Requirements: If the law requires it - like a court order or regulatory compliance - we'll share what's legally necessary. Hasn't happened yet, but gotta mention it.

That's the complete list. We don't have data brokers, we don't sell lists, we don't do any of that nonsense.

Yeah, our website uses cookies. Not the chocolate chip kind, unfortunately. Here's the deal:

• Essential Cookies: These make the site work properly - like remembering items in your quote request or keeping you logged into your service portal. Can't really turn these off.
• Analytics: We use basic analytics to see what pages people visit, how long they stay, that kind of thing. Helps us know if our site's actually useful or if we need to fix something.
• No Creepy Tracking: We're not following you around the internet or building detailed profiles. We don't use targeted advertising cookies or retargeting pixels.

Most browsers let you control cookie settings if you wanna limit them. Just know that some features might not work as smoothly if you block everything.

Our site might also collect basic technical info like your IP address, browser type, and device info - but that's pretty standard web server stuff, not us trying to spy on you.

We take security seriously - probably more seriously than we take our coffee orders. Here's what we do:

• Encrypted Storage: Your data's encrypted both in transit and at rest. That means it's scrambled when moving around and when sitting in our databases.
• Secure Servers: We use reputable hosting with firewalls, regular security updates, and all that good stuff.
• Limited Access: Only staff who actually need access to customer data can see it. Not every tech in the shop has full database access.
• Regular Backups: We back up data regularly so nothing gets lost if something goes wrong.
• Physical Security: Our shop's locked up when we're not here, and paper records are stored securely.

Look, no system's 100% bulletproof - that'd be lying to you. But we do everything reasonably possible to keep your info safe. If there's ever a breach, we'll let you know ASAP so you can take action.

Under Canadian privacy laws (PIPEDA and all that), you've got some solid rights. Here's what you can do:

• Access Your Data: You can ask to see what info we have about you and your vehicle. We'll get it to you within a reasonable timeframe.
• Correct Mistakes: If something's wrong in our records, let us know and we'll fix it. Actually important for service history accuracy.
• Delete Your Info: You can request deletion of your personal data, though we might need to keep some stuff for legal or warranty reasons.
• Opt Out of Marketing: Don't wanna hear about our specials? No problem. Just tell us and we'll stop the promotional emails.
• Withdraw Consent: If you gave us permission for something specific, you can take it back. We'll respect that.
• File a Complaint: If you think we're handling your data improperly, you can complain to the Privacy Commissioner of Canada. We'd prefer you talk to us first so we can fix any issues.

To exercise any of these rights, just reach out to us directly. We'll handle it promptly and without giving you grief about it.

Sometimes our website might link to other sites - parts suppliers, manufacturer resources, that sort of thing. Here's the thing: once you click away from our site, you're on their turf.

We can't control what other websites do with their privacy policies. We try to only link to reputable places, but you should always check their privacy policies yourself before sharing any info.

Same goes for social media. If we've got social media links or embedded content, those platforms have their own tracking and policies. We're not responsible for what Facebook, Instagram, or whoever else does with your data.

Just use common sense when clicking around, basically.

Got questions or concerns about how we handle your privacy? Don't hesitate to reach out. We're pretty straightforward about this stuff.

We'll respond to privacy inquiries within a reasonable timeframe - usually within a few business days. If it's something complex, might take a bit longer, but we'll keep you updated.